Billing & Customer Support Specialist

SUPER HOME SERVICES GROUP • Miramar, FL

4d • Onsite

About The Position

As a Billing & Customer Support Specialist, you will serve as the first point of contact for our customers, delivering a positive and professional experience with every interaction. This onsite role supports daily operations by handling inbound inquiries, scheduling services, and assisting with basic billing and account-related questions.

Requirements

• Strong communication and customer service skills
• Comfortable handling a high volume of calls in a fast-paced environment
• Basic computer skills and ability to learn new systems quickly
• High attention to detail and organization
• Positive attitude and team-oriented mindset

Nice To Haves

• Previous customer service or call center experience is a plus, but not required

Responsibilities

• Manage a high volume of inbound calls, emails, voicemails, and web inquiries
• Schedule, confirm, and update service appointments for technicians and the sales team
• Provide information to prospective customers and assist with setting up new services
• Enter accurate service notes and customer details into company systems
• Assist customers with basic billing inquiries, including reviewing charges, processing payments, and updating account information
• Support simple account updates such as contact information and payment methods
• Partner with internal teams to ensure timely and accurate customer service
• Provide general administrative support as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed