Billing Customer Service Representative

Chubb External • O’Fallon, MO

100d

About The Position

The position involves servicing phone inquiries related to billing, taking payments, addressing client concerns, and providing assistance with portal navigation. The role requires delivering excellent customer service and quality technical content through various communication channels including telephone calls, text chats, and email, all within a fast-paced, automated, high-volume contact center environment. The individual will be responsible for handling customer requests efficiently, accurately, and professionally, while maintaining a pleasant experience for callers. Additionally, the role demands the ability to analyze information for decision-making and problem-solving, alongside a commitment to learning about personal lines insurance principles and Chubb products.

Requirements

• Ability to work 40 hours a week on a scheduled shift between 7am-7pm CT.
• Flexibility to work Saturday hours on a rotational basis.
• Strong customer service skills in a high-volume contact center environment.
• Analytic skills for problem-solving and decision-making.
• Basic mathematic skills for calculations.

Responsibilities

• Phone servicing of billing inquiries, taking payments, and addressing client concerns.
• Provide excellent customer service and quality technical content via incoming telephone calls, text chats, and email.
• Assume ownership and timeliness in handling customer requests efficiently and professionally.
• Analyze information to make appropriate decisions and solve problems while maintaining a pleasant phone experience.
• Demonstrate analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction.
• Learn and maintain accuracy in basic knowledge of personal lines insurance principles and Chubb products.
• Efficiently navigate multiple systems and applications to research, analyze, and resolve requests and inquiries.
• Maintain established levels of productivity, service, and quality standards in a fast-paced call center.
• Collaborate with team members and business partners to provide a quality experience for agents.
• Comply with corporate policies, regulatory standards (SOX), and business processes (PCI).
• Cross-sell products to enhance the client experience.
• Work overtime as needed and complete additional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level