Billing Customer Service Coordinator

South Shore Health • Weymouth, MA

82d

About The Position

Under the general direction of the Manager of Cash & Vendor Management, the Billing Customer Service Coordinator will provide support for all Patient Accounts billing activities. Duties include, but are not limited to, payment arrangements, credit card transactions and researching billing inquiries.

Requirements

• High School Diploma (Associates or Bachelors degree preferred).
• Prior customer service experience, including extensive phone work with incoming/outgoing calls (healthcare experience preferred).
• Excellent written, verbal and interpersonal communications skills.
• Ability to handle sensitive information confidentially.
• Ability to work independently.
• Ability to prioritize work appropriately in a fast-paced environment and to manage multiple tasks in a timely manner.
• Proficiency in MS Office Suite.

Responsibilities

• Receives incoming calls regarding billing inquiries in a high-volume call center.
• Research required information in order to resolve billing concerns.
• Communicates with appropriate personnel for research and resolution to inquiries.
• Generates outgoing calls to patients in response to inquiries.
• Reviews and researches correspondence related to patient accounts.
• Adheres to Hospital Credit Collection Policy and HIPPA Privacy Regulations for all patient related contact.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees