Billing Coordinator

LMLC OPERATIONS LLC•Big Sky, MT

25d•Onsite

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club’s Residential Services department is currently seeking candidates for a Billing Coordinator. This is a full-time year-round position located in Bozeman, Montana. The purpose of the Billing Coordinator is to assist the Senior Revenue and Accounts Manager, Residential Accounts Manager, and Residential Accounts Team with all departmental billing and Member accounts while providing high-quality customer service to all Members and guests. The Billing Coordinator is responsible for managing the tracking, billing, and payment for services purchased through outside vendors for our 495 managed homes, 157 of which being rental homes. The Billing Coordinator works closely with our property managers and accounting teams, as well as housekeepers, residential experience coordinators, and sales teams. This individual must have exceptional knowledge in providing guidance and assistance for all Club experiences and deliver anticipatory customer service in a friendly, gracious and informative manner.

Requirements

Business, Accounting, or another related degree from an accredited 4-year college or university. OR
3+ years of work-related skill, knowledge, and/or customer service experience.
Proficiency working with basic technology, including smartphones, computers, and email.
Expert knowledge of all Microsoft Office Suite Products, including Excel, Outlook, File Share, and Smartsheet.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.
Strong written and verbal communication and correspondence skills.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving.

Nice To Haves

Valid US Driver’s License preferred

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Effectively take direction from Accounts Manager.
Answering billing inquiries via phone and email.
Daily management of multiple tracking spreadsheets.
Logging and entering charges into club resort management system.
Managing tracking, billing, and payment of services performed by outside vendors.
Reconciling purchases for the Residential Services department.
Working with property managers, residence experience coordinators, and housekeepers within Residential Services, as well as with other departments within YC, as a first point of contact for communication between staff and Members.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Yellowstone Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Manage the allocation of applicable service fees.
Perform audits of financial spreadsheets to ensure 100% accuracy.
Invoice and receipt coding.
File organization and management.
Data input and management.
Demonstrate exceptional knowledge in providing guidance and assistance for all Club experiences.
Deliver anticipatory customer service in a friendly, gracious and informative manner.
Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy and discretion of our Members and guests at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club at all times.