Billing Coordinator - Field Environmental Solutions

Republic Services • Fort Worth, TX

1d

About The Position

With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements. Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry, providing customers with a complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. The company is committed to advancing circularity and supporting decarbonization to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. They serve 13 million customers and operate over 1,000 locations across North America. Republic Services combines local operational management with standardized business practices to drive operating efficiencies while maintaining local decision-making. The company's 41,000 team members are guided by values: Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered. Republic Services has a high employee engagement score of 86 and an inclusive and diverse culture. In 2023, the Republic Services Charitable Foundation positively impacted 4.6 million people through community grants focused on building sustainable neighborhoods. Republic Services’ strategy is designed to generate profitable growth through acquisitions and industry advancements, safely and sustainably managing customers’ multiple waste streams via a North American footprint of vertically integrated assets. They focus on three areas of growth: recycling and waste, environmental solutions, and sustainability innovation. The company continues to expand its recycling and waste business footprint through organic growth and targeted acquisitions, leveraging its 13 million customers and over 5 million pick-ups per day to aggregate materials for advanced recycling. Environmental solutions capabilities are expanding to help customers manage technical waste streams, including PFAS remediation. Sustainability innovation includes the Republic Services Polymer Center, the nation’s first integrated plastics recycling facility, and Blue Polymers, a joint venture for sustainable packaging. Republic also advances decarbonization at landfills, with 70 landfill gas-to-energy projects in operation and plans to expand to 115 by 2028. The company has received recent recognition from Barron’s, CDP, Dow Jones Sustainability Indices, Ethisphere, Fortune, Great Place to Work, and S&P Global for its sustainability and ethical practices. Republic Services invests in new tools and technology for safety and effectiveness, offers opportunities for growth, and emphasizes its commitment to sustainability.

Requirements

• Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
• A thorough knowledge and understanding of billing transactions and processes.
• MS Excel skills at an intermediate level.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
• Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Good math aptitude and the ability to work accurately with numbers are essential.
• High school diploma or G.E.D.
• 18 months of related billing experience.

Responsibilities

• Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
• Researches and resolves routine and non-routine billing questions and discrepancies.
• Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
• Reviews invoices for completeness and accuracy.
• Follows up with customers or other division staff/management to resolve identified discrepancies.
• May calculate and prepare manual billings for non-routine, complex billing arrangements.
• May gather and summarize supplemental billing information to accommodate customer billing requirements.
• Reviews various billing system reports to identify billing discrepancies.
• Makes corrections as appropriate to ensure accurate billing following standard operating procedure.
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings.
• Performs basic and routine research to resolve differences or unidentified/misapplied payments.
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
• May accept credit card payment from customers over the phone and process recurring payments.
• May complete customer set up in company billing system(s).
• May act as a resource for less experience personnel within the division or other divisions. This includes answering questions and providing training and support for others.
• Performs other job-related duties as assigned.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees