Billing Coordinator

Republic Services•Fort Worth, TX

About The Position

With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements. Republic Services, Inc. is a leader in the environmental services industry, providing recycling, waste, special waste, hazardous waste, and field services to 13 million customers across North America. The company operates over 1,000 locations and had a total revenue of $14.9 billion in 2023. Republic Services is committed to advancing circularity and supporting decarbonization, aiming to partner with customers for a more sustainable world. The company values safety, service commitment, environmental responsibility, drive, and a human-centered approach, fostering an inclusive culture with high employee engagement. Republic Services' strategy focuses on profitable growth through acquisitions and industry advancements, managing multiple waste streams sustainably. Key growth areas include expanding recycling and waste business, comprehensive environmental solutions (like PFAS remediation), and sustainability innovation. This includes developing Polymer Centers for plastics recycling and expanding landfill gas-to-energy projects.

Requirements

Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
A thorough knowledge and understanding of billing transactions and processes.
MS Excel skills at an intermediate level.
Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
Good math aptitude and the ability to work accurately with numbers are essential.
High school diploma or G.E.D.
18 months of related billing experience.

Responsibilities

Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
Researches and resolves routine and non-routine billing questions and discrepancies.
Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
Reviews invoices for completeness and accuracy.
Follows up with customers or other division staff/management to resolve identified discrepancies.
May calculate and prepare manual billings for non-routine, complex billing arrangements.
May gather and summarize supplemental billing information to accommodate customer billing requirements.
Reviews various billing system reports to identify billing discrepancies.
Makes corrections as appropriate to ensure accurate billing following standard operating procedure.
Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings.
Performs basic and routine research to resolve differences or unidentified/misapplied payments.
Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
May accept credit card payment from customers over the phone and process recurring payments.
May complete customer set up in company billing system(s).
May act as a resource for less experience personnel within the division or other divisions.
This includes answering questions and providing training and support for others.
Performs other job-related duties as assigned.