Billing Coordinator

Gallagher•Towson, MD

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As a Billing Coordinator, you will support the team with administrative tasks including auditing client billing statements, reviewing spreadsheets, scanning documents, managing timelines, and contributing to team projects. The role requires proficiency in Microsoft Office, especially Excel, the ability to learn new software, manage multiple priorities, and strong research skills, with experience in health, life, and disability plans preferred but not required. An excellent problem solver, you thrive on making customers happy and coming up with great solutions You have a strong sense of teamwork, and you are highly dependable You are communicative and able to be effective via written and oral communication If this sounds like you, we invite you to keep reading and apply!

Requirements

Typically requires minimum of 0-1 year of experience.
May require vocational or technical education in addition to prior work experience.
Requires basic job knowledge of relevant systems and procedures obtained through prior work experience or education.
Proficiency in using Microsoft Office products.
Ability to learn quickly and adapt to change.
Proficient organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Strong verbal and written communication skills.

Nice To Haves

Bachelor's degree in Accounting, Finance, or related field preferred.
experience in health, life, and disability plans preferred but not required.

Responsibilities

Billing discrepancy resolution of simple billing discrepancies or issues, collaborating with internal teams, customers, and vendors to resolve outstanding billing matters
Responding to billing inquiries, resolving issues, and ensuring customer satisfaction
Provides customer service by responding to billing inquiries, resolving issues, and ensuring customer satisfaction.
Maintain accurate and up-to-date billing records, enter data into the billing system, update customer information, and maintain proper documentation for audit purposes.
Process billing transactions precisely, including generating invoices, credit memos, and adjustments, following established procedures and guidelines.
Works to deliver on day-to-day objectives with direct impact on achievement of results for the job area.
Work consists of tasks that are typically routine, with some deviation from standard practice.
Works under moderate supervision for routine tasks.
May seek advice of more senior personnel within function Support.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program