Billing Coordinator II

Aflac

9d•$60,000 - $80,000•Hybrid

About The Position

We've Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Outstanding knowledge of payroll account management
Excellent presentation, negotiation, and customer service abilities.
Strong analytical and problem-solving skills.
Excellent interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac's clients.
Experience addressing diverse customer needs.
Bachelor's Degree in a related field
2 years of job-related work experience in the insurance and/or financial industry
Or an equivalent combination of education and experience

Nice To Haves

At least 2 years of experience implementing vendor platform and payroll systems
Experience with billing services

Responsibilities

Oversees group accounts with moderate enrollment, product and billing complexities.
Oversees multiple group accounts and their members, focusing on premium accounting and billing.
Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.
Manages and reconciles suspense accounts for assigned blocks.
Collaborates with external and internal partners to ensure accurate premium payments and applications.
Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
Reports the financial status of group accounts to internal and external partners.
Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.
Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.
Builds and maintains positive relationships with internal and external clients.
Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
Performs other duties as assigned.

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being