Billing Coordinator II

Aflac, Incorporated

9d•$60,000 - $80,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Outstanding knowledge of payroll account management
Excellent presentation, negotiation, and customer service abilities.
Strong analytical and problem-solving skills.
Excellent interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients.
Experience addressing diverse customer needs.
Bachelor's Degree in a related field
2 years of job-related work experience in the insurance and/or financial industry

Nice To Haves

At least 2 years of experience implementing vendor platform and payroll systems
Experience with billing services

Responsibilities

Oversees group accounts with moderate enrollment, product and billing complexities.
Oversees multiple group accounts and their members, focusing on premium accounting and billing.
Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.
Manages and reconciles suspense accounts for assigned blocks.
Collaborates with external and internal partners to ensure accurate premium payments and applications.
Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
Reports the financial status of group accounts to internal and external partners.
Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.
Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.
Builds and maintains positive relationships with internal and external clients.
Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
Performs other duties as assigned.

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being