Billing & Collections Specialist

R3 Heating & Air • Davenport, IA

4d • Onsite

About The Position

At R3 Roofing & Exteriors, we are leading the charge in the commercial and residential roofing industry. As a family-owned and rapidly expanding company, we pride ourselves on our people-first approach , which has been a cornerstone of our success. Built on the values of Loyalty, Accountability, and Community , we believe in doing the right thing—for our customers and our team. As we continue to grow, we are seeking a Billing / Collections Specialist to support the final and most critical step of the customer journey.

Requirements

• Strong communication and customer service skills
• Confidence communicating by phone and email
• Ability to handle payment-related conversations professionally and calmly
• Strong attention to detail and follow-through
• Coachability and willingness to learn
• Ability to manage multiple accounts and deadlines
• Comfort with computer systems and data entry
• Ability to pass a background check

Nice To Haves

• JobNimbus experience preferred (not required)
• Previous experience in collections, billing, accounts receivable, or customer service is a plus

Responsibilities

• Communicate with homeowners regarding final invoices and balances due
• Collect final payments on completed projects in a professional and respectful manner
• Follow up on outstanding balances and agreed-upon payment timelines
• Explain final invoices and resolve homeowner questions related to payment
• Coordinate with billing and project management teams to confirm job completion and amounts owed
• Create and send final invoices to homeowners as needed
• Document all payment-related activity and communication in JobNimbus
• Track payment status and escalate unresolved balances when necessary
• Maintain accurate, organized digital job and payment records
• Deliver a positive, solution-focused customer experience during the final stage of each project

Benefits

• Eligible after 90 days of employment
• Full-time, in-office position
• Consistent weekday schedule — no nights or weekends
• Supportive leadership and hands-on training
• Clear expectations and structured processes
• Key role in closing out projects and supporting company revenue

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed