Billing & Collections Clerk III

Tetra Tech•Maitland, FL

11h•Hybrid

About The Position

The Opportunity: Tetra Tech is adding a Billing & Collections Clerk III to our Accounting & Finance team as a hybrid position in Maitland, FL. Why Tetra Tech: At Tetra Tech, we are Leading with Science to solve the world’s most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For nearly 60 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world. Your Impact: Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential – join us to advance your career while leaving a lasting legacy. Position Summary: The Billing & Collections Clerk III provides advanced support to the Billing & Collections Department, with responsibility for complex billing, collections, cash application, and project setup activities across multiple systems. This role ensures invoices are prepared accurately and in full compliance with contractual, regulatory, and audit requirements, while supporting timely cash collection and resolution of billing issues. This position is assigned to a defined portfolio of projects on a six-month rotational basis to support balanced workload distribution and cross-training. The Clerk III is also expected to assist with billing and collections activities across other portfolios as business needs require. The Clerk III serves as a subject-matter resource for billing processes and is responsible for timely and accurate project setup, often under tight deadlines. Project setup responsibilities require evening, night, and weekend work to meet operational and client demands. In addition, extended hours are expected during month-end, quarter-end, and year-end close cycles, as well as during disaster response or other peak activity periods.

Requirements

5–7 years of progressive Accounts Receivable experience, including billing and collections.
Demonstrated experience with project setup and billing configuration preferred.
Strong attention to detail and accuracy.
Advanced Excel skills.
Ability to meet aggressive deadlines and manage competing priorities.
Strong communication and collaboration skills.
Ability to work independently and as part of a team.
Must have reliable transportation.
Sitting for extended periods of time.
Must have office space at home.

Nice To Haves

Oracle (EBS or Cloud) experience preferred.
Bachelor’s degree in Accounting, Finance, or related field preferred.

Responsibilities

Prepare, review, and submit complex and high-volume client invoices in accordance with contractual billing requirements, company policies, and applicable regulations (FEMA).
Ensure billing accounts are accurately established and maintained in multiple systems.
Review billing data for accuracy, completeness, and compliance.
Process credit memos, invoice adjustments, and rebills.
Adhere to SOPs and internal approval processes, including invoice checklists.
Develop and document SOPs and Work Instructions for new tasks; review and maintain existing SOPs and Work Instructions to ensure they remain accurate and up to date.
Audit and reconcile invoice supporting documentation for internal and external review.
Serve as the primary billing and collections resource for an assigned portfolio on a six-month rotational schedule.
Provide backup and cross-coverage support for other portfolios as needed.
Adjust priorities based on workload, staffing levels, deadlines, and business needs.
Perform project setup activities in billing and financial systems to ensure accurate billing from project inception.
Validate project structures, billing attributes, rates, funding limits, and allocation methodologies.
Coordinate with Project Management (Operations), Contracts, and Finance to resolve setup issues impacting billing or cash flow.
Maintain and update project configurations based on contract modifications or amendments.
Support project setup activities outside of standard business hours, including nights and weekends, as required to meet project, client, or operational deadlines.
Manage collections activities for assigned portfolios in accordance with the Collections Policy.
Communicate with clients to resolve payment issues, disputes, and past-due balances.
Request and analyze remittance advice to support accurate cash application.
Assist with unapplied cash resolution.
Escalate unresolved issues appropriately.
Convert raw data exports into Excel-based reports.
Analyze AR and billing data to identify discrepancies and risks.
Support internal and external audits by providing clear documentation and explanations.
Act as a resource and mentor for junior billing staff and/or surge employees.
Collaborate cross-functionally to resolve billing and setup issues.
Identify opportunities to streamline billing, collections, and project setup processes.
Perform other duties as assigned.