BILLING & COLLECTION TECH I -Customer Service

Village Center Community Development District•The Villages, FL

21d

About The Position

Do you thrive in an environment that is geared towards outstanding hospitality? Do you have a passion for being innovative and creative? Is hard work on your top list of ideals? Are you a steward of your working environment? Then read on… The Villages Community Development Districts (The District) tops the list of community development districts that continue to grow in one of the most scenic locations in Florida, The Villages. Our collective commitment to hospitality, innovation & creativity, hard work, and stewardship helps employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence, and a “drive” for accuracy to join our Customer Service team. This position requires a solid background of advanced customer service skills used daily. The incumbent will enjoy a challenging atmosphere and be part of a productive team that supports the District and the surrounding community. The District is looking for an individual who desires to utilize their cutting-edge skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization. This position performs billing and collection duties related to the many services provided by the District. Work is usually independent within a team environment. Critical thinking and problem-solving skills are required while striving to satisfy customers’ concerns while applying the rules, tariffs and policies of the District. This position is responsible for accurately responding to statement questions for all residents, businesses, and services within The Villages Community Development Districts. Responsibilities in this position may include any combination of the following.

Requirements

Proficient personal computer skills and basic proficiency level in knowledge of Microsoft packages involving Word, Excel, Outlook, and Power Point.
Committed to provide excellent customer service experience to residents and the public.
Excellent verbal communication skills & professional appearance.
Ability to be well-organized & successfully multi-task in a fast-paced environment to meet multiple demanding deadlines.
Ability to learn utility billing and meter reading computer software.
Ability to provide excellent customer service to our residents.
Function successfully in a work environment where the workflow volume can change dramatically throughout the day.
Valid Florida Driver’s License required.
All candidates and employees must successfully pass background screening.

Nice To Haves

Associate degree is preferred in Business Management, Customer Service or related field from a two-year College is preferred; or 2 years of relevant experience.
Knowledge of utility billing programs/software helpful.

Responsibilities

Processing of billing reports and statistics.
Communicates with property owners, tenants, title companies, realtors, attorneys and other non-District entities regarding account status, connection status, and information.
Assists residents with ACH automatic withdrawal setup through District Software or customer accounts.
Performs collection duties for amenity, utility, sanitation, and RV billings to include review and analysis of customer accounts through verbal, in person and written correspondence.
Maintains integrity of stored documents via scanning and electronic storage protocols.
Maintains excellent public relations through communications with the public, other departments, and agencies. Ability to work effectively and productively with others.
Communicates with customers in person, on the phone, via e-mail & the internet and through informational documents. Respond to public inquiries in a professional and courteous manner and within the scope of knowledge to provide information regarding all aspects of utility billing and District policies.
Contacts customers to resolve issues such as check amounts not in agreement, missing signatures, missing amounts, and postdated checks.
Performs analysis of customer inquiries as it relates to water consumption, field reports and relay work order results to residents.
Represents Department at various community events and hand out general District information.
Performs other duties as assigned.
May be expected to perform additional duties in an emergency.
Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
Models behavior to the District Core Values at all times.
Fosters a teamwork environment.