Billing & Collections Specialist

Gateway Fiber•O'Fallon, MO

4d•Onsite

About The Position

Gateway Fiber is seeking an outstanding individual to fill the role of Billing & Collections Specialist. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Requirements

High School Diploma required; Associate or Bachelors in Finance, Accounting or related field (preferred but not required)
3+ years of billing, collections or accounts receivable roles
Proficiency with accounting or billing software; BroadHub and NetSuite familiarity is a plus
Strong command of Microsoft Office, especially Excel
Excellent verbal and written communication skills
Strong problem-solving, conflict-resolution and negotiating skills
Ability to manage multiple priorities in a fast-paced, customer-focused environment
Ability to work cross-functionally under time sensitive conditions
Understanding of AR processes and relevant billing/compliance standards

Responsibilities

Ensure accuracy and timeliness of all billing-related activities and billing cycles processing
Payment research and reconciliation
Manage inbound inquiries related to billing, payments, promotions and account updates, ensuring timely and accurate resolution
Adjusting customer payments in the accounts receivable system to ensure accounts are credited correctly
Collaborate with Customer Service managing inbound inquiries related to billing, payments, promotions and account updates, ensuring timely and accurate resolution
Collaborate with Revenue Operations team to monitor aging reports, identify overdue accounts and prioritize outreach
Partner with Revenue Operations to resolve escalated billing or payment discrepancies requiring cross-departmental coordination
Escalate severe delinquency cases to management or legal resources as appropriate
Maintain thorough and accurate documentation of all billing and collections activity, ensuring audit-ready records
Prepare reporting on resolution rates, collections outcomes and trends in billing issues to support continuous improvement