Billing and Follow-Up Representative-I (Medical Billing Follow-up) - PFS (100% Work Onsite in Davenport, Iowa for Training Only, and then Work Remote)

Trinity Health • Davenport, IA

114d • $17 - $25

About The Position

Work 100% Onsite in Davenport, Iowa for Training Only, and then Remote. Performs day-to-day billing and follow-up activities within the revenue operations of an assigned Patient Business Services (PBS) location. Serves as a member of the billing and follow-up team at a PBS location responsible for billing and follow-up of government and non-government accounts. The position reports directly to the Supervisor Billing and Follow-up.

Requirements

• High School diploma and successful completion of Trinity Health Trainee program or at least one (1) year of experience in revenue cycle functions and systems.
• Experience in a complex, multi-site environment preferred.
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Excellent verbal and written communication and organizational abilities.
• Strong interpersonal skills necessary in dealing with internal and external customers.
• Accuracy, attention to detail and time management skills.
• Ability to work independently.
• Ability to perform billing and follow-up activities in a prompt and accurate manner.

Nice To Haves

• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence characterized by honesty, integrity, and caring.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs daily activities as part of the billing and follow-up team in support of the revenue cycle process for an assigned PBS location.
• Documents claims billed, paid, settled, and follow-up in appropriate system(s).
• Identifies and escalates issues affecting accurate billing and follow-up activities.
• Adheres to proactive practices which include contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner.
• Communicates with appropriate hospital departments to clarify billing discrepancies and obtains demographic, clinical, financial, and insurance information.
• Performs all routine follow-up functions which includes the investigation of overpayments, underpayments, credit balances and payment delays.
• Researches claim rejections, makes corrections, takes corrective actions, and/or refers claims to appropriate colleagues to ensure timely and accurate claim resolution.
• Proactively follows up on delayed payments by contacting patients and third-party payers determining the cause for delay and supplying additional data as required.
• May prepare special reports as directed by the Supervisor Billing and Follow-Up to document follow-up services.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct.

Benefits

• Full-time employment
• Remote work after training
• Competitive pay range of $17.1538-$25.7307

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees