Billing and Collections Analyst

FiberLight LLC • Plano, TX

1d

About The Position

The Billing and Collections Analyst is responsible for managing end-to-end billing and collections activities while building strong partnerships with internal teams. This role focuses on enhancing accuracy, minimizing disputes, and streamlining payment cycles to support organizational objectives.

Requirements

• Bachelor’s degree in accounting, finance, or related experience
• Strong organizational and project management skills
• 2+ years of experience in a similar role
• Ability to prioritize and manage time appropriately
• Experience with a large customer base and high transaction volume
• Ability to translate and analyze data into reports
• Proficiency with Microsoft Office Suite

Nice To Haves

• Preferred experience with NetSuite and/or SalesForce

Responsibilities

• Execute daily billing, collections, reporting, and account research activities with accuracy and timeliness.
• Maintain documentation, monitor, and resolve billing inquiries, disputes, and any issues related to billing
• Drive continuous improvement in collections by identifying challenges, communicating findings, and recommending or implementing process enhancements.
• Manage complex issue resolution, including handling escalated customer calls with professionalism and urgency.
• Track and analyze daily, weekly, and monthly billing and collections trends; provide reporting and insights to support business decisions and operational initiatives.
• Engage directly with customers to reconcile accounts, address discrepancies, and secure payment on past-due balances.
• Evaluate the collectability of accounts receivable and assist in determining appropriate accounting reserves for doubtful accounts.
• Reviews contracts with customers to ensure accurate billing, compliance with terms, and proper revenue recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees