Billing and Collection Manager (Top Secret clearance)

Akima, LLC•North Charleston, SC

35d•Onsite

About The Position

AMO, an Akima company, is looking to add a Billing and Collection Manager with a Top-Secret clearance to the team in Summerville, SC. This full-time position will support the Naval Information Warfare Center Atlantic (NIWC Atlantic) Research, Development, Test & Evaluation (RDT&E) network by overseeing billing, collections, and business operations quality control processes. The Billing and Collections Manager ensures invoicing accuracy, SLA compliance, financial accountability, audit readiness, and adherence to command and program policies. This role supervises business operations personnel, enforces financial process controls, and ensures that all billing and collection activities meet contractual, regulatory, and quality assurance standards.

Requirements

Top Secret.
High school Diploma, related military experience, trade/industrial school graduate or GED equivalent.
Experience: 10 years professional experience related to field.
Experience supervising business operations, billing, or financial management teams.
Experience overseeing invoicing and collections processes in a government or regulated environment.
Experience supporting SLA development and compliance monitoring.
Experience conducting audits of financial, asset, or operational records.
Strong analytical, organizational, and reporting skills.
Strong written and verbal communication skills.
Ability to enforce compliance standards while working collaboratively with cross-functional teams.

Nice To Haves

Experience supporting DoD or federal programs.
Familiarity with IPT business operations environments.
Experience supporting RFI, RFP, and RFQ development processes.
Experience working with asset accountability systems and financial tracking tools.

Responsibilities

Ensure all monthly invoicing activities are performed in accordance with command and program policies.
Monitor billing processes for accuracy, completeness, and compliance with contractual requirements.
Oversee customer collections processes, including: Asset audits and reporting.
Use of collection software.
Payment processing.
Financial report preparation.
Service desk ticket management.
Management of financial support correspondence.
Conduct audits of hardware and collection records to ensure accuracy and accountability.
Monitor and oversee Service Level Agreement (SLA) development and management processes.
Ensure customers receive services in accordance with SLA commitments.
Identify compliance gaps and implement corrective actions.
Support development and management of Requests for Information (RFI), Requests for Proposal (RFP), and Requests for Quotes (RFQ) for potential, new, and existing customers.
Supervise Business Operations Team members, ensuring tasks are performed according to established expectations and standards.
Support development of monthly tasking reports and Business Operations documentation.
Develop and maintain business operations Standard Operating Procedures (SOPs).
Support training and effective use of tools and applications used in support of IPT Business Operations activities.
Establish and maintain internal quality control measures for billing and collections functions.
Conduct periodic compliance reviews of financial and operational processes.
Support internal and external audits, ensuring documentation and records are accurate and audit ready.
Implement corrective action plans where deficiencies are identified.