Billing Analyst

National Express•Warrenville, IL

21h•Hybrid

About The Position

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. The Analyst is responsible for timely and accurate customer invoicing. The Analyst will regularly communicate and collaborate with service operations to resolve exceptions and ensure maximum billed revenue. The role will also consistently collaborate with service operations and customers to identify and understand billing disputes. The Analyst plays a front-line role in ensuring timely and accurate contract billing. The role will regularly make recommendations on how to improve processes that will minimize disputes and maximize billing and collections.

Requirements

Excellent analytical, problem solving, and process improvement skills
Strong Excel skills
Ability to focus for long periods of time
Work well independently as well as with others
Organized and detail oriented
Strong verbal and written communication
Self-motivated
Solid knowledge of fundamental accounting principles
2 to 4 years in related field
Equivalent work experience or bachelor’s degree

Responsibilities

Collaborate with Customer Service Centers to ensure timely and accurate customer billing
Maximize revenue of customer billings in alignment with contract terms
Maintain expertise in customer contracts
Develop and maintain strong support relationship with Customer Service Centers
Identify, understand, and resolve exceptions
Generate quotes in collaboration with Business Development and Field Operations
Review and compare invoices to contracts to identify and resolve discrepancies
Review, prepare, and maintain a library of complex billing detail formats
Provide insight and impacts to management to assist with decision making
Identify potential process improvements
Assist where needed in implementing process improvements
Key support role for A/R function and the collections process
Assist with other administrative duties as required