Billing Analyst

MetLife • Aurora, IL

9d • Hybrid

About The Position

Location: Virtual within commutable distance to Aurora IL The Team You Will Join The Voluntary Permanent Life ( VPL ) billing team services the payroll deduction programs for employers who offered individual life insurance products sold to individual employees at the “worksite.” Our employers have as few as 5 to more than 50,000 employees. We have shared customers across all market segments, Small Market, Mid-Large Market, and National Accounts, as well other Voluntary Benefit plans. The Opportunity The Billing Analyst is responsible for providing billing administration and solutions to MetLife group customers. You will be responsible for the overall customer experience and delivering service excellence. Success in this role requires strong customer service skills with the ability to communicate effectively both verbally and in writing, along with strong mathematical and problem-solving skills. The Billing Analyst is responsible for managing 50-100 customer bills. You'll collaborate closely with internal partners from service, IT and remittance services in an environment where every contribution is respected, and every perspective is heard. How You'll Help Us Build a Confident Future (Key Responsibilities) Create action plans to resolving complex customer inquiries or issues Oversee timely and accurate premium application Manage multiple competing priorities Develop relationships with customers and build partnerships across business units Coordinate with internal partners to offer solutions and alternatives to assist customers What You Need to Succeed (Required Qualifications) Demonstrated customer service skills with the ability to communicate both verbally and in writing. Experience handling pressure situations with professionalism and tack. Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness. Bachelor's Degree or related business experience of 2+ years. What Can Give You an Edge (Additional Skills) Prior billing experience including reconciliations and payroll processing. Experience working directly with customers to resolve issues. Experience with insurance/financial systems. Advanced knowledge of Excel. The expected salary range for this position is $46,100 - $61,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognizedon Fortune magazine's list of the "World's Most Admired Companies",Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companiesto Work For®, MetLife, through its subsidiaries and affiliates, is one of theworld's leading financial services companies; providing insurance, annuities,employee benefits and asset management to individual and institutionalcustomers. With operations in more than 40 markets, we hold leading positionsin the United States, Latin America, Asia, Europe, and the Middle East. Our purposeis simple - to help our colleagues, customers, communities, and the world atlarge create a more confident future. United by purpose and guided by our corevalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andThink Ahead - we're inspired to transform the next century in financialservices. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $46,100 - $61,500 < Back

Requirements

• Demonstrated customer service skills with the ability to communicate both verbally and in writing.
• Experience handling pressure situations with professionalism and tack.
• Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.
• Bachelor's Degree or related business experience of 2+ years.

Nice To Haves

• Prior billing experience including reconciliations and payroll processing.
• Experience working directly with customers to resolve issues.
• Experience with insurance/financial systems.
• Advanced knowledge of Excel.

Responsibilities

• Create action plans to resolving complex customer inquiries or issues
• Oversee timely and accurate premium application
• Manage multiple competing priorities
• Develop relationships with customers and build partnerships across business units
• Coordinate with internal partners to offer solutions and alternatives to assist customers

Benefits

• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
• We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees