Billing Analyst

Game One•Swanton, OH

52d•Hybrid

About The Position

To lift and inspire team stories. Game One is the premier provider of apparel, gear, and equipment unifying teams and fans in schools, clubs, and organizations. A Billing Analyst is responsible for timely and accurate customer invoicing, credit and collections, and resolving customer concerns.

Requirements

Minimum of 3 years experience and/or training in an AR role preferred.
Strong Excel skills, including formulas.
Analytical aptitude.
Excellent problem-solving ability.
Strong verbal and written communication skills.
Outstanding attention to detail; organized and thorough.
Professional attitude and demeanor.
Responsible with a strong work ethic.

Responsibilities

Maintain customer master to ensure accurate contact information and billing settings.
View on hold orders and resolve credit issues to allow the order to process.
Review shipped not invoiced orders and resolve exceptions to allow invoicing.
Invoice complete orders and send to customers.
Assist customers with account questions and problems.
Assist with customer payments. Process credit card payments according to policy.
Send monthly statements to customers.
Follow up with customers on past due invoices and returned/failed payments.
Issues credit memos to customers.
Review open credits on assigned accounts and resolve through application or submitting a refund request form.
Resolve customer discrepancies in a professional manner.
Maintain an open line of communication with the BA Supervisor, Area AR Manager, AMs, and Sales in resolving issues with Customer Credit/ Past Due Invoices and other related A/R issues.
Support other team members with other duties as assigned.