Billing Analyst

Liberty Latin America Communications, Inc.

14d

About The Position

As a Billing Analyst you will be responsible for billing operations to maximize effectiveness and accuracy. Implements solutions to billing problems and oversees testing of system modifications designed to accommodate these solutions. Responsible for the credit policy including the assessment of credit applications and outstanding credit. Collection and maintenance of customer accounts; follow-up correspondence, resolution and escalation of overdue accounts (Billing/invoicing, Credit & Collections) How can you add value? Perform and support credit/contract billing for potential customers. If any billing case is not resolved, review the case notes to understand the problem, get sufficient information, and make the customer payment. Ensure accurate and timely processing of all customer invoices. Responsible for commissioning the existing customers to get new orders. Analyze customer contracts and complete accurate setup of billing rules within billing system(s). Research and resolve complex billing issues using analytical and reporting tools, as well as collaborate with cross-functional peers. Use appropriate payer and departmental forms to generate refunds. Reconcile any cost account differences between the billing sub-ledger and the general ledger. Responsible for monthly invoice analysis, validation, and submission for approval on invoices. Perform invoice analysis to identify errors, discrepancies, and opportunities for savings. Present customer concern issues, status reports, and findings to manager/supervisor. Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures, including the Code of Conduct and Liberty safety standards and procedures. Other functions may be assigned.

Requirements

Bachelor’s degree in finance or any related field.
Minimum 2+ years of experience in Accounting/Finance/Billing in the telecom industry.
Good in MS Excel required: Familiarity with databases and SQL is an asset.
Analytical skills to compile information requiring combinations of data from several sources and the ability to work with numbers and formulas.
Knowledge of the telecommunications industry and its billing operations.
Knowledge in operating various billing software programs including advanced proficiency with Microsoft Excel, PowerPoint, and Outlook; Knowledge of Salesforce is advantageous.
Good in data entry and accounting software programs.
Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Work in collaboration with people from other departments, including IT and Accounting.
Fully Bilingual (English/Spanish).

Nice To Haves

Telecom expense management and/or Accounts payable experience preferred.
Knowledge of Salesforce is advantageous.

Responsibilities

Perform and support credit/contract billing for potential customers.
If any billing case is not resolved, review the case notes to understand the problem, get sufficient information, and make the customer payment.
Ensure accurate and timely processing of all customer invoices.
Responsible for commissioning the existing customers to get new orders.
Analyze customer contracts and complete accurate setup of billing rules within billing system(s).
Research and resolve complex billing issues using analytical and reporting tools, as well as collaborate with cross-functional peers.
Use appropriate payer and departmental forms to generate refunds.
Reconcile any cost account differences between the billing sub-ledger and the general ledger.
Responsible for monthly invoice analysis, validation, and submission for approval on invoices.
Perform invoice analysis to identify errors, discrepancies, and opportunities for savings.
Present customer concern issues, status reports, and findings to manager/supervisor.
Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.
Other functions may be assigned.