Billing Analyst

Engie•Houston, TX

6d•Hybrid

About The Position

The Analyst I, Retail Ops will be responsible for, but not limited to, learning and supporting the products we sell and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Analyst will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third party vendors, both independently and in a team environment as needed, to provide best in class customer service for our internal and external customers. Monitor and work internal Unbilled reporting to ensure accurate and timely billing for Engie’s Retail C&I customers. Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues. Apply business judgement in dealing with customer issues, billing problems, and data requests. Update and review daily reporting to support several internal daily operational processes. Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting. Implement new measures to improve quality control process for outgoing invoices. Provide cross-functional support to peers and departments to develop best in class end-to-end delivery processes. Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded. Achieve excellence by delivering on key performance indicators (KPI’s). Train new team members and constantly review the training materials to ensure these documents are updated and relevant.

Requirements

Bachelor's degree in Business, Finance, Accounting or related field, or 4 years directly relevant experience in lieu of degree.
0-2 years of analytical experience in a business environment.
Must be willing and able to comply with ENGIE’s policy with respect to COVID vaccination and testing
Must be willing and able to comply with all ENGIE ethics and safety policies

Nice To Haves

Direct billing experience highly preferred.
Billing or ops experience in multiple markets preferred.
Experience with SQL, macros, MS Access preferred.

Responsibilities

Monitor and work internal Unbilled reporting to ensure accurate and timely billing for Engie’s Retail C&I customers.
Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues.
Apply business judgement in dealing with customer issues, billing problems, and data requests.
Update and review daily reporting to support several internal daily operational processes.
Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
Implement new measures to improve quality control process for outgoing invoices.
Provide cross-functional support to peers and departments to develop best in class end-to-end delivery processes.
Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded.
Achieve excellence by delivering on key performance indicators (KPI’s).
Train new team members and constantly review the training materials to ensure these documents are updated and relevant.