Billing Analyst

Cyxtera Technologies • Coppell, TX

260d

About The Position

To provide support and analytics to the Billing & Revenue Manager and other leaders across the organization. You'll ensure that our domestic & global customers are invoiced correctly and in compliance with their contractual commitments. When customers have questions about their bills, you will collaborate across functions to resolve them. Your role is critical in ensuring that our customers pay their invoices in a timely manner and find it easy to do business with us.

Requirements

• Bachelor's Degree in Finance, Accounting, or Business Administration.
• Must have strong verbal and written skills.
• Experience in using Microsoft Office (Excel, Word, Access, Outlook).
• Experience with billing systems, products and services.
• Previous NetSuite experience a plus.
• Must be able to work in a fast-paced environment.
• Must be able to work in team and individually.
• Need to be a self-starter.
• Required to be able to handle multiple deadlines on a variety of tasks.

Responsibilities

• Supporting monthly invoice generation including gathering billing data, calculating and posting charges, and creating and distributing invoices.
• Reviewing and researching data to identify and resolve errors and billing variances.
• Processing customer requests for credits and monitoring contractual commitments.
• Coordinating rating calculations and adjustments and providing written confirmation of resolution.
• Responsible for Centersquare billing functions.
• Analyze customer inquiries of complex strategic accounts for appropriate resolution.
• Prepare ad hoc billing related reports with complete analysis and recommendation for resolution.
• Perform complex customer account reconciling with complex hierarchy and billing processes.
• Process complex non-standard billing transactions.
• Work with other departments, outside providers, internal and external customers to resolve issues, improve processes, and ensure understanding by all parties.
• Troubleshoot complex billing disputes requiring cross-functional knowledge and apply judgment for appropriate action.
• Use excellent verbal and written communication skills to build strong relationships with internal and external customers while influencing others.
• Operate effectively as part of a team and in managing own work.
• Perform complex root cause analysis to reduce or eliminate billing issues.
• Review, analyze, reconcile and escalate any billing issues.
• Run, analyze and delegate unprocessed billing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree