Billing Analyst - Houston, Texas (Utilities/Retail Energy Industry)

Spark Energy • Houston, TX

76d

About The Position

This position is responsible for execution and coordination of Billing Analyst processes included in the order-to-cash cycle ensuring timely and accurate transaction processing and invoicing to customers across the multiple brands, systems and utility markets of Spark Energy. The individual is responsible for maintaining the data integrity within the billing processes and sub-systems and working cross functionally to resolve discrepancies between billing systems and financial records. Responsibilities also include ensuring processes and controls are operating effectively and are in compliance with established market rules and procedures. The individual is also responsible for identifying and driving out creative process improvements, automation and systems enhancements as well as streamlining effective billing and transactions processes across all brands, systems and markets.

Requirements

• 1+ year of Retail Energy/Utilities experience preferred
• CRM/Billing application and EDI experience
• Working knowledge of market transaction and EDI protocols in various utility markets across multiple states
• Strong analytical and problem solving skills
• Excellent verbal and written communication skills
• Proficient with MS Suite, advanced knowledge in Excel, database and presentation development applications
• Job flexibility is a necessity due to fast-paced environment with changing requirements

Responsibilities

• Responsible for identifying solutions for increased overall performance, productivity and capability
• Perform reconciliation activities from order to cash with a keen focus on key metrics and outcomes and maintaining data integrity
• Provide analytical and technical solutions to system/customer related problems with a focus on root cause analysis including in assisting with implementation of new billing system
• Coordinate and communicate with other business process owners and IT teams that affect or are affected by customer operations processes; work with internal stakeholders to define effective customer solutions to meet business needs
• Work with internal and external/vendor cross-functional teams to resolve errors and implement process improvement
• Perform other duties and projects as assigned

What This Job Offers

• Number of Employees: 501-1,000 employees