Duty Billing Agent

DHL (Deutsche Post)•Erlanger, KY

56d

About The Position

Duty Billing Agent What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We currently have an opportunity for a Billing Agent. This position directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurate customer invoicing and creation of the accounts receivable file used to research and resolve billing problems and discrepancies, manage customer payments, and follow-up by Credit and Collections as deemed necessary. The qualified candidate maintains customer master records necessary to manage customer specific rating and billing requirements and conducts the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements.

Requirements

HS diploma or equivalent required
1 year of experience in customer service or billing preferred
Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
Good oral and written communication, problem solving and interpersonal skills

Responsibilities

Processes and prepares forms, documents and correspondence according to established procedures
Responds to billing questions and inquiries
Verifies a variety of data for accuracy
Researches/coordinates the resolution of incorrect, missing or unclear information
Resolves problems and raises highly complex problems as necessary
Edits billing data from documents such as manifests, invoices, Airway bills and computer-generated reports
Sorts, batches, distributes, and files documents according to established procedures
Inputs billing data from source documents using established procedures
Images billing documents including air bills, commercial invoices and other supporting documentation
Prepares invoices in a batch for entry into the imaging process
Renders invoices and manual reports for distribution to the Customer