Biller IV - Shared Business Office - F/T - Days

University of California System•Anaheim, CA

41d

About The Position

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. The Biller IV Customer Service Rep is the advanced level in this series and capable of working with the most complex accounts and transactions within Single Billing Office, which includes physician and hospital receivables. Serves as a resource to other staff dealing with difficult accounts and needing help with troubleshooting. The Customer Service Rep will respond to questions from patients, physicians, payers and others regarding the status of accounts. Acts as a liaison between the Single Billing Office, hospital departments, physician offices and vendors. The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

Requirements

Skilled at using computerized systems and applications to maintain/update patient accounting information
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must have excellent computer skills
Must demonstrate customer service skills appropriate to the job
Good math skills to accurately perform a variety of calculations related to patient accounting
Excellent communication skills to effectively interact with PFS staff, PBG Staff and standalone physician billing offices, leaders of the organization, payers, patients and their families and the external community
Demonstrated experience or knowledge of hospital and physician receivables
Analytical Skills required to research and explain patient balances
Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting
Advanced knowledge of a variety of non-governmental and governmental payers
Ability to resolve routine and non-routine errors independently and to assist others in problem solving
Ability to maintain a work pace appropriate to the workload
Ability to facilitate cash collection on patient accounts

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms
Bilingual in English and Spanish

Benefits

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

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