Bilingual Virtual Service Professional

HAPO Community Credit Union•Kennewick, WA

24d•$23 - $35•Onsite

About The Position

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve our community. Come defy expectations with our On-Site Contact Center Team! HAPO is now accepting applications for an on-site, Bilingual Virtual Service Professional in Kennewick, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and deliver service that will “Defy Expectations” with our members, community as well as the team they are a part of. We are excited to invite passionate individuals to join our team! If you have strong interpersonal, organizational, and communication skills, you may be the perfect candidate for us. Your ability to share product information, listen to our members' questions, and confidently handle objections is essential for making a difference in our members' lives. The ideal candidate will demonstrate strong communication skills in both English and Spanish languages and be able to navigate cross-cultural interactions with professionalism and empathy.

Requirements

High School Diploma or General Education Development (GED) certificate required
Fluency in English and Spanish (spoken and written) required

Nice To Haves

Proven experience in a bilingual role preferred
Strong interpersonal and cross-cultural communication skills preferred
Ability to translate and interpret with accuracy and cultural sensitivity preferred

Responsibilities

Comfortable portraying oneself using video software and hardware
Develop positive relationships with members and coworkers by listening carefully and respectfully
Structure, quote and follow up on loan transactions from origination to close through all virtual channels
Responsible for the opening and modifying of consumer accounts via video or web
Ability to assist members with account modifications
Demonstrate the essential skills related to the use of the credit union's computer systems and other related equipment connected to job responsibilities
Proficient in quoting rates and opening sub-shares
Provide general IRA information and investment options in addition to process transaction on IRAs
Calculate figures and amounts such as discounts, interest, commissions, and percentages
Excellent communication skills with the ability to clearly explain products, listen to customers, and effectively overcome customer objections

Benefits

No cost premium health insurance for all employees, including medical, dental and vision
Accidental death and dismemberment insurance
Long term and Short term disability
Competitive pay
Pension Plan
401K program with match
Flexible spending account (medical and dependent care)
0% interest on select personal loans
Employee Assistance Program (EAP)
Paid time off
11 paid holidays per year
Paid Birthday day off
HAPO Anniversary day off
Volunteer Opportunities (Both Paid and Volunteer)
Employee Milestone Anniversary Bonus