Bilingual Virtual Receptionist

Berkshire Receptionists • TX

204d • $16

About The Position

We're seeking top-notch Bilingual Spanish Customer Service Representatives to deliver exceptional support for our clients. Berkshire Receptionists proudly serves a diverse range of industries, ensuring exceptional communication solutions tailored to meet the unique needs of each client. We're adept at providing seamless support across all industries.

Requirements

• Bilingual English/Spanish
• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Benefits

• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees