Bilingual Teller I

Central Bank • Storm Lake, IA

110d

About The Position

The Teller I is responsible for providing quality customer service per Bank standards in accurately and efficiently completing various financial transactions in adherence to all Bank policies.

Requirements

• High School Diploma or equivalency preferred
• Minimum of one (1) year of experience in customer service/cash handling

Responsibilities

• Portray a positive company image and engage in professional and friendly communication with customers
• Actively listen to customer needs and inquiries to determine appropriate service actions
• Refer any customer questions regarding products or services to the appropriate person
• Accurately enter customers' transactions into computer to record transactions and issues computer-generated receipts
• Cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds
• Balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
• Receive and count daily inventories of cash and drafts. Monitor bank vaults and ATM’s to ensure cash balances are correct. Order a supply of cash to meet daily needs
• Carry out special services for customers as requested in adherence to Bank policy
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
• Identify transaction mistakes when debits and credits do not balance
• Arrange monies received in cash boxes and coin dispensers according to denomination
• Resolve problems or discrepancies concerning customers' accounts
• Explain, promote, or sell Bank products or services using computerized information about customers to tailor recommendations
• Count, verify, and post armored car deposits
• Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
• Perform clerical tasks such as typing, filing and answering multi-line phone system
• Perform all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 251-500 employees