Bilingual Technical Support

Universal Processing•Houston, TX

3d•$3,000 - $3,300•Onsite

About The Position

This role is intended for Mandarin / Vietnamese / Spanish fluent speakers. Are you ready to go uP? We are named in Top Workplaces NYC for 2024 We are one of the winners of USPAACC’s Fast 100 Asian American Business awards We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies We were a finalist for Best ISO of the Year by ETA in 2024 We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses Want to learn more about our company events? Click here: Universal Processing Company Events Why Should You Join Universal Processing? You want to work at a minority owned Fintech company that empowers small to medium-sized businesses You are passionate to serve and support our local community and their growth You get on-the-job training to get you familiar with the industry and the role You get medical, vision, and dental coverage, generous PTO, 401k We offer periodic performance review for potential salary increase Compensation: This is a non-exempt position, with a monthly salary of $3,000 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,300 per month. Role Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. The Standard Shift for this role will be from 10:00 AM CST to 7:00 PM CST.

Requirements

Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in English AND Mandarin OR Vietnamese OR Spanish is required, both written and verbal.
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problem effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus

Responsibilities

Prepare, install, and configure software & hardware for deployment
Onboard and train new users for newly deployed software and hardware
Perform remote troubleshooting over the phone and through remote control tools
Identify and analyze issues for software and/or hardware
Partner with the Operations and Sales departments to provide the best solution for POS inquiries
Collect feedback from end-users and work with the Development team for future product improvement
Assist in inventory tracking and management