Bilingual Team Lead - Collections (El Paso)

Prog Leasing•El Paso, TX

1d•Remote

About The Position

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings ( NYSE: PRG ), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial , and Four , a B uy Now Pay Later (BNPL) platform. We are currently hiring a Bilingual Team Lead - Collections to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, TX. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! The Team Lead position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals while modeling the same behaviors.

Requirements

Fluency in both English and Spanish required
Collections experience required
Ability to work weekdays, 11:30AM-8:00PM MST, plus Saturdays
Excellent communication skills, both written and verbal
Strong interpersonal skills with the proven ability to interact confidently and professionally with Customers
Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)
Proven ability to coach and mentor others
General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act

Nice To Haves

Previous leadership experience a plus

Responsibilities

Train team members on effective customer interaction methods
Examine team behavior and practices to provide constructive feedback and direction.
Motivate team members to achieve desired results
Ensure that service levels consistently exceed expectations for the team
Handle inbound and outbound calls
Work with Progressive Customers and provide exceptional customer experiences
Manage and accurately document account details
Work with Supervisor to set weekly/monthly goals with the team
Responsible for agent growth and development
Act as the first primary responder to questions from team