Bilingual Talent Advisor
About The Position
Surge Staffing is seeking a Bilingual Talent Advisor for a permanent, full-time internal position. This role is described as entry-level in customer service and sales, requiring no prior experience in those specific fields, but does require at least 1 year of sales experience as per responsibilities and qualifications. The ideal candidate will possess high energy, a strong work ethic, a positive attitude, a good personality, and a good phone voice. The position involves delivering superb customer service to clients and temporary associates, performing resume searches, recruiting, conducting interviews, matching employee skill sets to customer needs, assisting in business lead development and client retention, acting as a liaison, maximizing billable hours, and performing administrative tasks. It also includes conducting service and outside sales calls, presenting additional Surge Staffing products, and implementing marketing programs.
Requirements
- Must be bilingual and be able to read, write, and speak fluent Spanish and English
- Must have sales experience at least 1 year
- High school diploma required
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
- Ability to travel to various locations and customer sites as needed; reliable transportation a must
- Ability to work effectively and efficiently independently as well as in a group setting
- Sales-minded, team-oriented and exceptionally calm under pressure
Nice To Haves
- Equivalent work experience/education greatly preferred (in lieu of high school diploma)
- Previous experience in a supervisory or leadership role a plus
- Staffing industry experience strongly preferred
- Previous experience in sales, human resources, or a service industry recommended
Responsibilities
- Must be bilingual and be able to read, write, and speak fluent Spanish and English
- Deliver superb customer service to clients and temporary associates
- Must have at least 1 year of sales experience
- Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
- Recruit, conduct interviews and follow-up with candidates and temporary associates
- Successfully and strategically match employee skill sets to customers' hiring needs
- Assist in the development of business leads & retention of current clientele
- Act as a professional and reliable liaison between temporary associates and clients
- Maximize billable hours to increase market share and branch profits
- Perform a variety of administrative tasks that support the overall mission of quality performance.
- Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
- Present customers with additional Surge Staffing products and services
- Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
- Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
- Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
- Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
