Bilingual Store Manager
About The Position
The Store Manager serves as the face of ACE Cash Express to our customers. On top of providing customer service and facilitating sales, you will also build professional relationships with customers, and gain in-depth knowledge of our lending (where applicable), check cashing and card services. The pay range for this position is $19.50-22.00 per hour. Bilingual - Spanish Preferred WHY ACE? ACE Cash Express employees are our company's greatest asset. We empower all store managers to use their customer service and sales skills to the fullest, and we celebrate their commitment to making our store operations succeed. ACE Cash Express is a workplace where: Collaborating and teamwork thrive. On-the-job learning and development activities are available. Excelling in your role and assisting others on the team is encouraged. Strengthening relationships with customers, partners, and colleagues happens every day. Investing in our employees and promoting a culture centered on people, service, career advancement, and unity, among other key principles. What's in it for you? ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates. All associates are eligible to participate in our 401k plan. 1 Full-time employees are eligible for benefits subject to each plan's specific requirements. All positions are eligible to participate in our 401k subject to the specific plan document.
Requirements
- We're looking for Store Managers who have an entrepreneurial spirit and can work independently, embracing accountability for overall store performance.
- Building trust with customers is a top priority, so you will need to listen actively, communicate effectively, and empathize with their challenges, all with the intent of providing exceptional service.
- Store Managers will need to understand the diverse range of financial products and services that ACE offers.
- It is beneficial to have two or more years of retail experience.
- Proficiency in Spanish is welcomed in most of our markets and a high school diploma or equivalent is required.
Responsibilities
- Understanding customers' unique needs and recommending appropriate ACE products and services.
- Supporting Sales Associates and guiding them toward success in their roles.
- Prioritizing active listening, clear communication, and empathy in all customer interactions.
- Managing operations and driving overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services, with a strong attention to detail.
- Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines.
- Actively promote all ACE financial services through cross-selling and marketing strategies, including marketing in the community.
- Train and support store employees in product knowledge.
Benefits
- ACE offers medical, dental, and vision coverage, as well as paid time off, paid holidays, Sundays off, flexible schedules, tuition reimbursement, short-term disability, long-term disability, and basic life and AD&D for full-time associates.
- All associates are eligible to participate in our 401k plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
