Bilingual Sr Personal Banker

First National Bank Texas•Balch Springs, TX

28d•Onsite

About The Position

Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. Follow the established policies in accordance with the bank and the supervisor's direction. Evaluate customer relationships, new and existing account holders, to offer bank products and services. Accountable for the personal achievement of monthly new account production as assigned by upper management. Participate in an active sales environment that may require in-store aisle prospecting.

Requirements

Six months of accountable cash handling/transaction management in a retail or customer service environment
Successful completion of the FCBI Step Program for internal employees
Must be able to get along with co-workers and work effectively in a team environment.
Must be able to work a flexible schedule including evenings, weekends, and holidays.
High school diploma, high school equivalency or currently attending high school
At least 18 years of age
Must successfully pass background investigation according to company policy
Must be bilingual in English/Spanish

Responsibilities

Provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
Follow the established policies in accordance with the bank and the supervisor's direction
Evaluate customer relationships, new and existing account holders, to offer bank products and services
Accountable for the personal achievement of monthly new account production as assigned by upper management
Participate in an active sales environment that may require in-store aisle prospecting
Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
Receive cash and checks for deposit, verify amounts, and look for check endorsements
Examine cash carefully to guard against acceptance of counterfeit checks and identification
Enter transactions into computer and issue customer receipts
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process western union wires and cash advances
Cross-sell bank services and products
Provide bank services to a diverse customer base, including a large Spanish speaking population
Regular and predictable attendance and punctuality
Perform other tasks requested by supervisors as they relate to the bank and its functions
Approval limits will be based upon established authority levels