Bilingual Spanish Teller

PNC • Lubbock, TX

400d

About The Position

As a Bilingual Spanish Teller at PNC, you will play a crucial role in delivering exceptional customer service within the Retail Branch organization. This position focuses on providing high-volume banking transactions, educating customers on new technology, and developing banking product referral opportunities through strong customer relationship skills. The role is based in Lubbock, TX, and requires a commitment to fostering an inclusive workplace culture while enhancing customer financial wellbeing and loyalty.

Requirements

• Bilingual in Spanish is required.
• No degree is required; high school diploma or GED is preferred but not mandatory.
• Prior experience is not required; a combination of education and experience may be considered.

Nice To Haves

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Responsibilities

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Process a variety of customer interactions and educate customers on available financial alternatives.
• Identify banking opportunities during customer interactions and make appropriate referrals.
• Engage with customers in the lobby to connect and position PNC products to meet their needs.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure efficient and accurate completion of teller and branch daily operations and maintenance transactions.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance with select programs fully paid
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED