Bilingual Spanish - Relationship Banker Business Specialist

PNC • Orlando, FL

2d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC's Retail Branch organization, you will be based from our DENOVO MARKET AT SOUTHSIDE BRANCH located at: 2811 S Orange Ave, Orlando, FL 32806. Spanish bilingual preferred. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquires and expands share of wallet for mass affluent client segment and Business Banking opportunities under 1MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing. Proactive lead management and referral generation--Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new mass affluent households. Responsible for managing and growing Business Banking relationships under 1MM in sales revenue. Takes action, using customer information from various sources and translates to actionable sales strategy and tactics. Generates quality referrals to ecosystem partners. Leverages tools and protocols to maximize business results. Develop ecosystem leadership inside and outside of the branch as a COI. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identifies the resource or team of resources best equipped to meet customer needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow up. Customer experience management--differentiates the customer experience through advanced conversation skills. Delivers customer well being through tailored solutions aligned with customer needs. Solves customer problems courteously and with urgency, escalating where necessary. Acts as an advocate for mass affluent clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the segment. Works with branch staff to help them identify mass affluent and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with business clients PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Business Acumen
• Customer Experience Management.
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting.
• Selling.
• Understanding Customer Needs
• Spanish bilingual preferred.

Responsibilities

• Acquires and expands share of wallet for mass affluent client segment and Business Banking opportunities under 1MM in sales revenue.
• Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Responsible for proactive lead generation and appointments conducted inside and outside of branch.
• Delivers a differentiated client experience from acquisition through onboarding and servicing.
• Proactive lead management and referral generation--Leverages experience and acquired knowledge of bank products and services and positions appropriately to grow share of wallet and attract new mass affluent households.
• Responsible for managing and growing Business Banking relationships under 1MM in sales revenue.
• Takes action, using customer information from various sources and translates to actionable sales strategy and tactics.
• Generates quality referrals to ecosystem partners.
• Leverages tools and protocols to maximize business results.
• Develop ecosystem leadership inside and outside of the branch as a COI.
• Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage.
• Identifies the resource or team of resources best equipped to meet customer needs and introduces the client accordingly.
• Holds partners accountable for routine updates and referral follow up.
• Customer experience management--differentiates the customer experience through advanced conversation skills.
• Delivers customer well being through tailored solutions aligned with customer needs.
• Solves customer problems courteously and with urgency, escalating where necessary.
• Acts as an advocate for mass affluent clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the segment.
• Works with branch staff to help them identify mass affluent and business banking opportunities to create referrals.
• Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with business clients

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level