Bilingual/Spanish Priority Banker (Spanish) 100% Remote

Regions Financial • Orlando, FL

391d • Onsite

About The Position

The Bilingual/Spanish Priority Banker at Regions Bank is responsible for providing full-service banking to affluent clients through effective communication and personalized service. This role focuses on identifying customer needs, offering appropriate financial advice, and ensuring customer satisfaction while achieving contact center targets. The position is fully remote, requiring strong bilingual skills in English and Spanish, and involves working with a high level of customer interaction.

Requirements

• High School Diploma or GED
• One (1) year of experience in customer service/sales

Nice To Haves

• College Degree
• One (1) year of experience in banking and/or lending
• One (1) year of experience in relationship-based client consultation

Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
• Achieves required levels of inbound phone calls from the top 10% of Regions customer base
• Educates and advises customers on products and services, including all loan and deposit types
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Works with either close supervision or under clearly defined procedures

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED