Bilingual Spanish Personal Banker/Teller

PNC • Hazleton, PA

389d

About The Position

The Bilingual Spanish Personal Banker/Teller at PNC is a full-time role focused on enhancing customer experiences through proactive sales and service activities. This position is part of the Regional Resource Team in Hazleton, PA, supporting multiple branches. The role involves engaging with customers to improve their financial wellbeing, driving sales conversations, and delivering tailored banking solutions while adhering to company policies and managing risks effectively.

Requirements

• 1+ years of related experience in banking or customer service.
• Knowledge of banking products and services.
• Effective communication skills and ability to manage multiple priorities.

Nice To Haves

• Accountability
• Client Loyalty
• Customer Experience (CX)
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Responsibilities

• Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty.
• Engage in proactive sales and service activities, including teller transactions and selling bank products.
• Collaborate with ecosystem partners to grow customer relationships and share of wallet.
• Drive proactive sales conversations through internal and outbound interactions.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on managing financial transactions using technology and resources.
• Apply product and procedural knowledge to solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment.
• Ensure teller and branch daily operations are completed efficiently and accurately.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED