Bilingual (Spanish) Member Relationship Consultant - Southgate

Credit Union 1 • Southgate, MI

107d

About The Position

Responsible for providing an exceptional in-branch member experience. Builds & deepens relationships with members by proactively uncovering financial needs. Processes financial transactions including check cashing, withdrawals, deposits, & loan payments. Takes applications/closes consumer loans, home equity loans, & mortgage loans. Performs transactions on stationary & mobile devices. Identifies, troubleshoots & resolves member service issues. Manages a self-developed pipeline of members & prospects for future opportunities with the objective of meeting or exceeding assigned sales goals. This is a multi-faceted role and requires exceptional member service skills, product/service knowledge, technological expertise & attention to detail & adherence to operations policies & procedures.

Requirements

• High School Diploma or General Education Degree (GED).
• Minimum of two years of work-related experience as a Member Service Consultant and/or Relationship Banker in the financial industry.
• Background in financial services, retail, or general sales.
• Strong familiarity with digital banking channels such as ATM, online, and mobile.
• Valid Michigan Credit Insurance License to receive paid incentive on sale of insurance product.
• Obtain and maintain NMLS registration within 4 months of hire date.
• Take real estate loan applications within 4 months of NMLS registration.
• Fluency in a foreign language may be required depending on branch assignment.
• Expert skills in computer terminal, personal computer, and mobile/electronic device operation.
• Intermediate typing and math skills.
• Exceptional verbal, written, and interpersonal communication skills.

Nice To Haves

• Educational experience through in-house training sessions, formal school, or financial industry related curriculum.
• Strong knowledge of credit union data processing systems functions.
• Ability to deal with complex problems involving multiple facets and variables.

Responsibilities

• Provide an exceptional in-branch member experience.
• Build and deepen relationships with members by uncovering financial needs.
• Process financial transactions including check cashing, withdrawals, deposits, and loan payments.
• Take applications and close consumer loans, home equity loans, and mortgage loans.
• Perform transactions on stationary and mobile devices.
• Identify, troubleshoot, and resolve member service issues.
• Manage a self-developed pipeline of members and prospects for future opportunities.
• Meet or exceed assigned sales goals.

Benefits

• Advancement opportunities.
• Paid holidays.
• Tuition assistance.
• Student loan repayment assistance.
• 401k.
• Life insurance.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED