Bilingual (Spanish) Medical Receptionist

Catholic Charities of Ingham, Eaton, & Clinton Counties•Lansing, MI

1d•Onsite

About The Position

At Catholic Charities of Ingham, Eaton, and Clinton Counties, every team member plays an essential role in advancing our mission to serve vulnerable individuals and families with compassion and dignity. As part of our team, you will contribute to a wide range of services aimed at fostering hope, healing, and empowerment within the communities we serve. Your role as a receptionist in a busy family health center will involve phone calls, checking patients in and out of their appointments, navigating multiple provider schedules, and scheduling appointments under the supervision of the Health Operations Manager and Medical Director.

Requirements

Education: High School Diploma
Experience: Experience in a receptionist position or medical office required
Required Licenses, Certifications, and Training : HIPAA, EMR, other training required by CRFHC.
Anticipated Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
Solution-Oriented Problem Solver : Proactively identifies challenges and develops practical, innovative solutions to address them
Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission

Responsibilities

Update demographics, patient forms, insurance, and other aspects of registration in Electronic Medical Record
Perform check-in and check-out for patients efficiently
Provide all necessary forms to patients upon check-in
Perform scanning of records into EMR on a daily basis
Maintain appointment schedules for providers
Complete primary provider request form for insurance updating
Maintain competency in the process for Immigration Physical completion
Assist with Sliding Fee Discount application when necessary and provide to eligible patients
Screen patient phone calls for medical assistants and providers
Manage requests from both paper and electronic in-baskets
Verify patient insurance information
Troubleshoot insurance problems with patients
Proficiency in CHAMPS portal
Perform patient callbacks/follow up as directed by providers
Occasionally interpreting for providers and support staff as needed for patient care
Miscellaneous tasks as assigned by Office Manager and Medical Director
Other duties as assigned