Bilingual Spanish Inbound Call Center Sales Representative

AT&T-posted 9 months ago

Full-time • Entry Level

Miami, FL

Telecommunications

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This FULL-TIME Bilingual (English/Spanish) position reports to our 600 NW 79th Avenue, Miami, FL 33126 location. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

Assist Business customers with requests, questions, and inquiries on all products and services offered.
Address a broad range of customer service call types including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support.
Use creative problem-solving skills to address complex customer questions and concerns.
Navigate between multiple tools and systems to update customer accounts and maintain records.
Provide effective and timely resolutions for customers and deliver personalized recommendations for products and services.
Engage Tier 3 support, third party vendors and suppliers as needed to address issues and provide customer resolution.
Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
Troubleshoot and resolve various customer-impacting issues such as voice and data.
Get customers up and running with the latest products and services.
Work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer customer calls.

Call center or customer service experience.
Flexibility to work any schedule during hours of operation.
Desire to work onsite in one of our call centers.

At least one year customer service experience preferred.
Call Center experience preferred.
Advance Typing/keyboarding skills preferred.

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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