Bilingual (Spanish) Front Office Coordinator - Carpentersville, IL

Athletico Physical Therapy • Carpentersville, IL

386d

About The Position

The Bilingual (Spanish) Front Office Coordinator at Athletico Physical Therapy is responsible for delivering exceptional customer service and managing the front-office experience for patients throughout their physical therapy journey. This role emphasizes the importance of first and last impressions, ensuring a positive experience for patients while coordinating various administrative tasks. The position requires effective communication and organizational skills to support both patients and the clinical team.

Requirements

• High School Diploma or GED
• Excellent customer service skills
• Proficient with MS Office, Outlook, and Excel
• Knowledge of healthcare insurance benefits and coverage preferred
• Experience with requesting and managing customer payments preferred
• Ability to read, write, and speak English proficiently

Nice To Haves

• Bilingual in Spanish
• Experience in a healthcare setting

Responsibilities

• Provide professional, friendly, and compassionate service to all patients and physical therapy staff.
• Manage clinic scheduling to match patients with the best clinician for their needs.
• Conduct new patient onboarding, including facility tours and data gathering.
• Obtain verification of patient medical insurance information and manage insurance requirements.
• Coordinate communication of patient progress to physicians and other stakeholders.
• Assist with management of patient expectations based on clinical findings.
• Organize cultural moments to recognize and appreciate patients.
• Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs).
• Provide general office, receptionist, and clerical support.

Benefits

• Medical, dental, and vision insurance starting day one
• 15 days PTO accruing immediately
• 6 Major Holidays off plus 2 floating holidays
• Adoption expense reimbursement
• Physical Therapy Benefits
• Fertility Benefits
• Paid parental leave
• Pre-Tax & Roth 401k with quarterly company match
• Pet insurance discounts
• Home & Auto insurance discounts
• Student Loan Resources
• Well-being programs (EAP and Headspace app)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED