Bilingual (Spanish) Financial Service Representative

Attain Finance•Austin, TX

1d•$17 - $23•Onsite

About The Position

Heights Finance, a proud member of the Attain Finance family, boasts over 50 years of expertise in delivering credit solutions across the U.S. and Canada. The company is a leading consumer credit lender, committed to innovation and collaboration, and offers convenient, easily accessible financial services through distinguished brands like Cash Money®, LendDirect®, and Heights Finance. This role is central to the customer experience, focusing on providing exceptional service, building lasting relationships, and assisting individuals in securing the financial solutions they need. It offers a chance for career growth, making a difference, and being rewarded for success within a dynamic team that values contributions and supports growth.

Requirements

Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
Sales Mindset: Confidence in promoting products and services that meet customer needs.
Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
Adaptability: Willingness to learn new systems and processes in a dynamic environment.
Team Player: A collaborative spirit with a desire to contribute to team success.
Educational Background: High School diploma or equivalent required

Nice To Haves

college coursework or degree is a plus.
Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Responsibilities

Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.