Bilingual Spanish / English Speaking Case Manager - Government

HORNE • Clermont, FL

135d

About The Position

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. As a Case Manager, you will be the primary contact for a dedicated population of program applicants who require financial assistance to reconstruct, repair, or rehabilitate their homes after Hurricane. You should maintain a complete understanding of all applicable program policies, requirements, and procedures and review all cases within the guidelines established. You may assist with or lead day-to-day case management activities, which may include processing, monitoring, tracking, and reporting applications within a functional area with little or no direct supervision. You may specialize in specific subjects within the functional area.

Requirements

• 2 years of demonstrated experience in the qualifications identified.
• Experience relevant to the functional area and/or experience providing specialized advisory service, which may include construction, financial, housing, and/or related industry knowledge.
• Experience with CDBG housing and/or FEMA hazard mitigation and similar programs/projects is preferred.
• Ability to manage effectively with or without subordinates.
• Knowledge, skills, and abilities necessary to perform the job function with little to no supervision.
• Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide technical assistance.
• Excellent written and oral communication skills.
• Strong analytical skills.
• Ability to work independently and effective interpersonal skills.
• Intermediate level Microsoft Office skills; knowledge of creating tables and graphs in Microsoft Excel.
• Ability to quickly learn new software applications.
• Associate degree preferred.
• A valid driver's license and a good driving record are required.
• Bilingual in Spanish / English required.
• Ability to read, write, and speak English and Spanish.
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Strong customer service skills and knowledge of customer service best practices.
• Ability to maintain the confidentiality of program information.

Responsibilities

• Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members.
• Assist applicants with the completion and submission of their program applications, as needed.
• Review submitted applications for completeness and ensure that the program has received all documentation and information needed to perform an eligibility review.
• Review applicant vulnerability factors and assign appropriate priority status to their application.
• Conduct an orientation and introductory call to assigned applicants and request any application documentation or information needed to make the application complete.
• Ensure program applicants are continuously updated regarding the status of their program application.
• Obtain a working knowledge of applicant needs and program eligibility criteria.
• Understand program requirements and other key objectives.
• Understand program processes from start to finish and communicate those processes clearly to applicants.
• Gather applicant documentation and upload to program system of record.
• Record all communications in the program system of record.

Benefits

• A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
• A work environment that promotes collaboration, consistency, and community service to empower people.
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
• An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy.
• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
• Emphasis on health and personal development through multiple wellness programs.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree