Bilingual (Spanish/English) Service Desk Analyst

Cai • Honolulu, HI

437d

About The Position

The Bilingual Service Desk Analyst will provide technical support and customer service to associates and vendors, addressing their requests effectively. This role requires proficiency in both Spanish and English, ensuring clear communication with a diverse user base. The position operates on a Monday to Friday schedule from 4am to 12pm, allowing for remote work flexibility.

Requirements

• Bilingual in Spanish and English.
• Experience in a service desk or technical support role.
• Strong communication and customer service skills.
• Ability to work independently and remotely.

Nice To Haves

• Familiarity with IT service management tools.
• Knowledge of common technical issues and solutions.

Responsibilities

• Receive and respond to requests from associates and vendors.
• Provide technical support to resolve issues and requests.
• Ensure high levels of customer service and satisfaction.
• Document and track requests in the service desk system.

What This Job Offers

• Job Type: Full-time
• Industry: Chemical Manufacturing
• Education Level: No Education Listed