Bilingual (Spanish/English) Account Services Representative

SWBC•San Antonio, TX

About The Position

SWBC is seeking a talented individual to perform inside sales, placement, and service of SWBC and client’s financial products by facilitating inbound/outbound calls regarding availability and suitability of products/services. This role updates call results and records all customer contacts as well as produces new business or services existing customers/clients. Why you'll love this role: In this role, you will help borrowers with consumer lending products as well as submit loan applications. You will be able to interact with customers by assisting them with their payments and your customer service skills will directly contribute towards SWBC’s Mission to provide excellent customer service.

Requirements

High School Diploma or GED.
Minimum of six (6) months of inbound calling experience which includes updating call results, receiving and placing support calls, or other related experience required.
Strong working knowledge of personal computers to include MS Excel, MS Access, and other related programs.
Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
Excellent interpersonal and organizational skills.
Detail oriented and be able to multitask.
Able to sit for long periods of time assisting with telephone calls or other related duties.
Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.

Nice To Haves

Consumer lending experience preferred.

Responsibilities

Makes outbound calls to and takes inbound phone calls from various financial institutions’ clients utilizing effective telephone sales techniques and principles while meeting call and department service levels.
Makes outbound calls to and takes inbound phone calls to promote lending and related products offered by SWBC’s business partners and client; and follows department scripting and uses appropriate phone etiquette, rejection rebuttals, active listening and other communication techniques to achieve project goals.
Updates call results and enters any other pertinent information into both SWBC and the appropriate FI’s databases by maintaining records of all customer contacts.
Receives and places product support calls and contacts to ensure SWBC's services meet market place and contract expectations while leveraging SWBC's business solutions suite.
Participates in department meetings or product/technique training as directed by management team.