Bilingual (Spanish) Customer Service Representative

Alorica • Tucson, AZ

373d • $37,440 - $37,440

About The Position

The Bilingual Customer Service Financial Representative at Alorica is responsible for assisting customers with their inquiries and concerns regarding products and services. This role involves providing support, resolving issues, and documenting customer interactions to ensure a high level of service and customer satisfaction. The position is full-time and requires proficiency in both English and Spanish.

Requirements

• High school diploma or GED.
• Customer service experience is a plus.
• Strong computer navigation skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension skills.
• Professional and courteous demeanor.
• Customer-oriented attitude.

Responsibilities

• Assist customers with issues and concerns they experience while using the product and/or service.
• Document information related to calls for auditing and reporting purposes.
• Maintain and update customer information as necessary.
• Increase sales to existing customers by offering new or improved services.

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED