Bilingual Spanish Customer Service Representative - Sales

AT&T • Lubbock, TX

419d • $31,200 - $34,902

About The Position

The Business Premier Service Consultant role at AT&T is designed for individuals looking to jumpstart their career in customer service and sales within a call center environment. This position focuses on assisting business customers with inquiries related to AT&T's products and services, while also driving sales through effective communication and problem-solving skills. The role requires a consultative approach to provide personalized recommendations and ensure customer satisfaction, all while meeting sales goals.

Requirements

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Desire to work onsite in a call center.

Nice To Haves

• At least one year of customer service experience preferred.
• Call center experience preferred.
• Advanced typing/keyboarding skills preferred.

Responsibilities

• Assist business customers with requests, questions, and inquiries on all products and services offered.
• Address a broad range of customer service call types including billing, collections, retention, service activations, and troubleshooting.
• Use creative problem-solving skills to address complex customer questions and concerns.
• Engage Tier 3 support and third-party vendors as needed to resolve issues and provide customer resolution.
• Handle wireless local number portability, relocations, and combined bill support.
• Troubleshoot and resolve customer-impacting issues across multiple networks and elements.
• Get customers set up with the latest products and services, including AT&T-provided software and applications.
• Maintain accurate records and update customer accounts on a computer terminal.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees