Bilingual (Spanish) - Customer Advocate 1- Banking - Flagstar Bank-16128_MN

Flagstar Bank • Saint Paul, MN

416d • $38,730 - $49,920 • Remote

About The Position

The Bilingual (Spanish) Customer Advocate 1 at Flagstar Bank serves as the first point of contact for customers, responsible for supporting inbound inquiries from current and prospective banking clients. The role emphasizes customer service, documentation, and problem resolution, with opportunities for career advancement to a Senior Customer Advocate position. The position requires flexibility in working hours, including evenings and weekends, and involves a comprehensive training program.

Requirements

• High School Degree or Equivalent.
• 2 years of contact center experience and/or comparable Flagstar Retail Banking experience.
• Bilingual - Spanish

Nice To Haves

• Bachelor's degree or some level of college coursework.
• Financial Services experience.
• Salesforce or comparable CRM experience.
• Expertise with MS Office Suite.
• Expertise with DNA or comparable banking applications.

Responsibilities

• Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of customers.
• Be an advocate for customers, supporting requests for research, documentation, and coordinating positive outcomes by partnering with internal business groups.
• Meet daily qualitative and quantitative targets for service, productivity, and quality.
• Drive results and engage partners on trending customer issues through internal communication tools.
• Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the banking industry.
• Support business needs with availability for additional hours and varying shifts, including evenings, holidays, and weekends.
• Perform special projects and additional duties as required.
• Adhere to regulatory and compliance policies and standards, completing required compliance trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED