Bilingual Spanish Customer Advocate 1 Banking - 1

Flagstar Bank • Jackson, MS

403d • $38,730 - $49,920 • Remote

About The Position

The Bilingual (Spanish) Customer Advocate 1 position at Flagstar Bank serves as the first point of contact for customers, responsible for supporting inbound inquiries from current and prospective banking customers. The role emphasizes building positive relationships, creating detailed documentation, and ensuring inquiries are resolved satisfactorily. Successful candidates will have opportunities for career advancement to a Senior Customer Advocate role, focusing on more complex customer interactions.

Requirements

• High School Degree or Equivalent.
• 2 years of contact center experience and/or comparable Flagstar Retail Banking experience.
• Bilingual - Spanish.

Nice To Haves

• Bachelor's degree or some level of college coursework.
• Financial Services experience.
• Salesforce or comparable CRM experience.
• Expertise with MS Office Suite.
• Expertise with DNA or comparable banking applications.
• Working proficiency in the Spanish language.

Responsibilities

• Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of customers.
• Be an advocate for customers, supporting requests for research, documentation, and coordinating positive outcomes with internal business groups.
• Meet daily qualitative and quantitative targets for service, productivity, and quality.
• Drive results and engage partners on trending customer issues through internal communication tools.
• Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the banking industry.
• Provide additional hours and varying shifts including evenings, holidays, and weekends as needed.
• Perform special projects and additional duties as required.
• Maintain compliance with applicable federal, state, and local laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED