Bilingual (Spanish) Contractor Agent - Associate

Building Decarbonization Coalition

9h•$77,500 - $77,500•Remote

About The Position

The Building Decarbonization Coalition (BDC) aligns critical stakeholders on a path to transform the nation’s buildings through clean energy, using policy, research, market development and public engagement. The BDC and its members are charting the course to eliminate fossil fuels in buildings to improve people’s health, cut climate and air pollution, prioritize high-road jobs, and ensure that our communities are more resilient to the impacts of climate change. The BDC is proud to be a leader in this conversation by organizing, engaging, and empowering a broad group of stakeholders united behind the common goal of eliminating fossil fuels from buildings. The demand for qualified contractors to install cold-climate heat pump technology is rising in Colorado. Increased incentives from public and private sources are encouraging end-users to invest in heat pump technology. The Colorado heating, ventilation, and air conditioning (HVAC) industry, consequently, has experienced an influx of services, resources, incentives and programs dedicated to guiding contractors and consumers through the growing landscape of resources. This expansion, however, also led to an overload of administrative requirements and disjointed resources, creating barriers to efficient adoption. To address these challenges, BDC created the Colorado Contractor Hub (in addition to other Contractor Hubs across the country), as part of a larger decarbonization initiative. The Contractor Hub is a streamlined resource for HVAC and home efficiency contractors to simplify the adoption of cold climate heat pump technology in their services. The Contractor Hub offers contractors a suite of free resources, provides a small business scaling program, and a training calendar. A team of “Contractor Agents” help contractors to navigate the Contractor Hub, rebate programs, and offer free tailored project management assistance to navigate the installation of cold-climate heat pump technologies (and related services). The Contractor Agents support contractors working in the rapidly growing cold-climate heat pump industry in Colorado. As front-line partners to our contractors, you’ll provide a wide range of specialized services, including, but not limited to, recruitment of contractors and marketing of the Hub, providing onboarding support, conduct AI model training for the Hub ChatBot, and guide contractors through rebate applications. The Bilingual (Spanish) Contractor Agent will provide services that will include (but not be limited to): Socializing the Contractor Hub to key contractor stakeholder groups (e.g., meetings, presentations, webinars, newsletter, etc.); Create onboarding and support video library highlighting the Contractor Hub functions, and high-level overview of the suite of services provided both internally and by third party vendors; and, Facilitating meetings with contractor organizations, governments, utilities, and other entities. The Bilingual (Spanish) Contractor Agent could also work on a “per-project” basis, which will involve recurring meetings with the client until project completion. The ideal candidate brings a blend of bilingual communication and a customer service mindset. The Bilingual (Spanish) Contractor Agent must be a self-starter with strong attention to detail, comfortable managing multiple contractor relationships at once, and adept at interpreting evolving incentive landscapes. The Bilingual (Spanish) Contractor Agent will report to the Associate Director of Colorado Contractor Hub and collaborate with BDC teams such as the Project Management Office, Digital Products, Partnerships, and Finance. In addition, this role serves as a key go-between and source of truth for feedback on our tools, contractor engagement, and other areas, establishing a critical feedback loop.

Requirements

Spanish speaker, fluent in English (written and verbal - practical/pragmatic) required.
1-2 years of experience in a customer relationship management, program management, or technical education role with contractors, vendors, trades, utilities, nonprofit, government, or mission-driven organization.
Customer service mindset rooted in trust, problem solving, agility, and continuous learning.
Experienced in cross-functional collaboration, coordinating with internal teams and external partners to align goals and maintain seamless communication.
Strong written and verbal communication skills, with the ability to convey complex ideas clearly to various audiences.

Nice To Haves

Passion for sustainability, clean energy, climate solutions, decarbonization, and the electrification of built environments, preferred.
Experience with tools such as HubSpot, Asana, Zoom, Slack, Google Workspace, and Canva, preferred.

Responsibilities

Support socializing and delivering training and technical guidance on using the Contractor Hub, ensuring contractors can effectively navigate features, tools, and customer opportunities.
Help develop and distribute educational and promotional materials focused on the Contractor Hub, cold-climate heat pump systems, rebate eligibility, and financing options (e.g., newsletter, social media, and marketing materials).
Serve as a subject matter resource for contractors using the Contractor Hub, the Training Center, the training reimbursement program, and rebate processes.
Provide responsive, hands-on support via email, chatbot, and phone to troubleshoot Contractor Hub enrollment issues and assist with rebate applications, and other inquiry tickets.
Serve as a trusted advisor, walking contractors through complex processes such as application submissions and rebate collection.
Prioritize support for Small, Minority, Woman, and Disabled Veteran-owned (SMWDV) businesses when appropriate.
Co-create and translate outreach material, social media, slide decks, brochures, and other content to ensure the Contractor Hub is accessible to contractors.
Provide support for owning and updating contractor records in HubSpot CRM to meet reporting needs.
Track key performance indicators related to platform and web analytics, marketing campaigns, CSAT/NPS, and other metrics related to the training and reimbursement programs.
Contribute to the preparation of reports and presentations for internal teams and external stakeholders.
Collaborate with BDC colleagues to support BDC’s overall contractor platform, experience, and engagement efforts.